Privacy Policy
Last updated: January 21, 2025
This Privacy Policy describes how CaelumWave collects, uses, and protects your personal information when you use our services.
1. Information We Collect
We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources.
Information You Provide
- Contact information (name, email, phone number, address)
- Company information (company name, industry, size)
- Account credentials and profile information
- Payment and billing information
- Communications with our support team
- Marketing preferences and survey responses
Information We Collect Automatically
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, features used, time spent)
- Log files and analytics data
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, as well as to communicate with you about your account and our services.
Primary Uses
- Providing and delivering our lead generation services
- Processing payments and managing your account
- Communicating with you about our services
- Providing customer support and technical assistance
- Improving and optimizing our platform
- Ensuring security and preventing fraud
Marketing and Communications
- Sending service-related notifications
- Providing marketing communications (with your consent)
- Conducting surveys and research
- Personalizing your experience
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.
We May Share Information With
- Service providers who assist in our operations
- Business partners for joint marketing efforts (with consent)
- Legal authorities when required by law
- Potential buyers in case of business transfer
- Third parties with your explicit consent
Data Processing Partners
We work with trusted third-party service providers to help us operate our platform, including cloud hosting providers, payment processors, and analytics services. These partners are contractually obligated to protect your information.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures
- End-to-end encryption for data transmission
- Secure data storage with encryption at rest
- Regular security audits and penetration testing
- Access controls and authentication systems
- Employee training on data protection
- Incident response and breach notification procedures
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Retention Periods
- Account information: For the duration of your account plus 7 years
- Transaction records: 7 years for tax and legal compliance
- Marketing data: Until you opt out or 3 years of inactivity
- Support communications: 3 years from last interaction
- Analytics data: Aggregated data may be retained indefinitely
6. Your Rights and Choices
You have certain rights regarding your personal information, depending on your location and applicable laws.
Your Rights Include
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a portable format
- Restriction: Limit how we process your information
- Objection: Object to certain types of processing
Marketing Communications
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. Note that you may still receive service-related communications.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content.
Types of Cookies We Use
- Essential cookies: Required for basic site functionality
- Performance cookies: Help us understand how you use our site
- Functional cookies: Remember your preferences and settings
- Marketing cookies: Used to deliver relevant advertisements
You can control cookies through your browser settings, but disabling certain cookies may affect site functionality.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
Transfer Safeguards
- Standard contractual clauses approved by regulatory authorities
- Adequacy decisions by relevant data protection authorities
- Certification schemes and codes of conduct
- Your explicit consent for specific transfers
9. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.
If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website.
Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
CaelumWave Privacy Team
4103 Buck Drive
Eagle Pass, TX 78852-0000
Email: Victor@CaelumWave.com
Phone: +1 4155550032
We will respond to your inquiry within 30 days of receipt.